Last refresh: . 26,358 refusals since 2020-01-01.

FDA refusal charge NCONTACT: no contact information

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The NCONTACT charge appeared in 286 FDA import refusals between 2020 and 2026 — 1.1% of all 26,358 US import refusals. The charge is a labelling or registration failure, not a hazard found in the product. The origins cited most often are India, Mexico, United Kingdom. The most-affected product category is Vitamins, Minerals, Proteins, and Unconventional Dietary Specialties for Humans. Volume in 2025 was down 36% on 2024.

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What FDA's charge says

NCONTACT is the code FDA prints on a refusal; below is the charge language FDA publishes for it, quoted from its charge table, with the sections of the FD&C Act it cites.

The article is subject to refusal of admission pursuant to Section 801(a)(3) of the FD&C Act in that it is a dietary supplement that appears to be misbranded within the meaning of Section 403(y) of the FD&C Act in that the dietary supplement label fails to bear a domestic address or phone number through which the responsible person (as described in section 761 of the FD&C Act) may receive a report of a serious adverse event with such dietary supplement.

Sections 403(y), 801(a)(3); MISBRANDING

NCONTACT refusals by year

YearRefusalsYoY
202063—
202128-55.6%
202229+3.6%
202339+34.5%
202464+64.1%
202541-35.9%
202622—YTD
Total286

Origins most often refused under NCONTACT

#Origin countryRefusals
1India40
2Mexico35
3United Kingdom33
4Canada24
5China16
6South Korea16
7Hong Kong13
8United States11
9Malaysia8
10Germany7
11Thailand7
12Philippines6
13Italy5
14Japan5
15Turkey5
16Australia4
17Spain4
18Vietnam4
19Dominican Republic3
20Poland3
21Chile2
22Czech Republic2
23Portugal2
24Saint Lucia2
25Ukraine2
26Armenia1
27Austria1
28Colombia1
29Costa Rica1
30Ecuador1

Product categories refused under NCONTACT

#Product categoryRefusals
1Vitamins, Minerals, Proteins, and Unconventional Dietary Specialties for Humans251
2Dietary Conventional Foods and Meal Replacements27
3Bakery Products, Doughs, Bakery Mixes, and Icings2
4Coffee and Tea2
5Fruit and Fruit Products1
6Snack Food Items (Flour, Meal, or Vegetable Base)1
7Soft Drinks and Waters1
8Vegetables and Vegetable Products1

Latest refusals citing NCONTACT

About NCONTACT

What does the FDA import refusal charge NCONTACT mean?

FDA uses NCONTACT for: no contact information. Its published charge language reads: “The article is subject to refusal of admission pursuant to Section 801(a)(3) of the FD&C Act in that it is a dietary supplement that appears to be misbranded within the meaning of Section 403(y) of the FD&C Act in that the dietary supplement label fails to bear a domestic address or phone number through which the responsible person (as described in section 761 of the FD&C Act) may receive a report of a serious adverse event with such dietary supplement.”

Is NCONTACT a food safety finding?

No. NCONTACT is a labelling or registration failure: the charge is about the label, the filing or the paperwork, not a hazard found in the product. A refusal citing it alone is counted as paperwork on this site.

What happens to a shipment refused under NCONTACT?

Under section 801(a) of the FD&C Act a refused entry has to be exported or destroyed, normally within 90 days of the notice of refusal. Bringing a product into compliance, for instance by relabelling, is something the importer asks FDA for before the decision is final. The notice itself and FDA's guidance govern a particular case; this page describes the published data and is not legal advice.